Terms of Service

Last updated: 26 October 2026

1. About These Terms

These Terms of Service ("Terms") are an agreement between you and MuSlate Online Services OPC Pvt. Ltd. ("MuSlate", "we", "us"), a company registered in India with its office at D-18 B, Third Floor, Central Market, Lajpat Nagar II, New Delhi 110024, India. They apply when you use muslate.com, our apps, our emails and messages, the Creator Studio, distribution, Artist Plus and every other service we offer (together, the "Service").

By creating an account or using the Service you agree to these Terms, our Privacy Policy and our Copyright Policy. If you don't agree, please don't use the Service.

Some services come with extra terms that we show you when you order them, such as a plan, a release pack or a marketing campaign. Where those extra terms differ from these Terms, the extra terms apply to that service.

For content that people post on MuSlate, we act as an intermediary under the Information Technology Act, 2000 and the rules made under it.

2. Who Can Use MuSlate

• You must be at least 13 years old to create an account.
• If you are under 18, you may use MuSlate only with the consent of a parent or legal guardian, who agrees to these Terms on your behalf and is responsible for your use.
• Distribution, royalties, payouts, paid services and creating a page for a business need you to be 18 or older, or a parent or guardian must act for you.
• You can't use MuSlate if the law where you live doesn't allow it, or if we have previously removed your account for breaking these Terms.
• If you use MuSlate for a band, label, company or other organisation, you confirm you are authorised to act for it, and it is bound by these Terms too.

3. Your Account

• Give us accurate details and keep them up to date. You can sign in with an email and password, a one-time code sent to your email or phone, or Google or Facebook.
• Keep your password and codes private. You are responsible for everything done through your account. If you think someone else has used it, change your password and tell us straight away.
• One account per person. Don't create accounts to mislead people, avoid a suspension or inflate numbers.
• To create anything on MuSlate (songs, albums, playlists, pages, events, comments), you need a verified email address or phone number.
• Listener and professional accounts. A listener account is for listening, playlists, slates and following. A professional account adds the Creator Studio: uploads, credits, pages, events, analytics and distribution. Upgrading to professional is permanent.
• Usernames must not impersonate anyone or infringe a trademark. We may change or reclaim a username that does, or that we need to reserve.

4. Pages and Acting as a Page

Professionals can create pages for an artist or band, a label or company, a school or academy, a studio or jam room, or a venue, and act as that page on MuSlate. When you create or run a page, you confirm that you are allowed to represent it. You are responsible for everything posted, sent or agreed while acting as the page, including how it answers enquiries. People you list as members can confirm or decline their role. We may ask for proof that you represent a page, and may change or remove pages that mislead people.

Moving content between your profiles. You can move releases and other content between your own profile and the pages you run, from the Creator Studio. Moved content shows under its new profile from then on, and you stay responsible for it. Distribution orders, invoices, royalties and payouts stay with your account.

5. Listening on MuSlate

• We give you a personal, non-transferable, revocable licence to stream the music and view the content on MuSlate for your own personal, non-commercial use.
• You may download a song only where MuSlate offers it and the artist allows it, and only for personal listening. Downloads may not be copied, shared, sold or uploaded anywhere else.
• You must not:
  • copy, record or rip audio;
  • play MuSlate in public or commercial spaces;
  • get around any technical protection;
  • scrape or bulk-collect data;
  • use bots, scripts, click farms or paid schemes to inflate plays, followers, likes, slates or votes.
• Previews are 30-second clips of songs released on other services, played directly from those services (such as Apple Music). Links to Spotify, Apple Music, YouTube and other services take you to them, and their own terms apply there.
• Radio, recommendations and charts are generated automatically from what is played on MuSlate. They are not editorial endorsements.

6. Your Content

What counts as your content. Anything you put on MuSlate:

• audio, artwork and photos;
• lyrics and descriptions;
• video links, credits and release details;
• playlists, compilations, events, courses, comments and messages.

You keep ownership. Your content stays yours. To run the Service, you give MuSlate a worldwide, non-exclusive, royalty-free licence to:

• host, store, copy, convert and stream your content;
• display it, and make it available on MuSlate (including for download where you allow it);
• make the versions the Service needs, such as thumbnails, crops and share cards;
• use your name, artwork and short excerpts to promote your content and MuSlate, for example on our home page, in emails and on our social channels.

We may let our service providers do these things for us. Other users may stream your public content, add it to their playlists and slates, and share links to it.

When the licence ends. It ends when you delete the content or your account, except for:

• copies kept for a limited time in backups;
• what we must keep by law;
• anonymous statistics such as play counts.

Distribution to stores has its own licence (section 9).

Your promises. For everything you upload, you confirm that:

• you own it, or have every right and permission needed to publish it. This covers the composition, the sound recording, performances, lyrics, artwork, samples and any likeness shown.
• covers, recreations and remixes have the licences they need from the owners of the original. Marking a release as a cover or remix, or linking its original on MuSlate, does not grant you those rights.
• the credits and details you give are accurate.
• it doesn't break the law or anyone's rights, including copyright, trademark, privacy and personality rights.

AI-made content. You may publish content made with AI tools only if you have the rights to everything used to make it. You must never imitate a real artist's voice, name or likeness without their permission.

Content that is not allowed. You must not upload, post, share or send anything that:

• belongs to someone else and you don't have the right to use;
• is defamatory, obscene, pornographic or paedophilic, or invades anyone's privacy, including bodily privacy;
• insults or harasses on the basis of gender, or is racially or ethnically objectionable;
• promotes hatred or violence, or enmity between groups;
• is harmful to children;
• relates to money laundering or gambling;
• infringes any patent, trademark, copyright or other proprietary right;
• deceives or misleads about where it comes from, or knowingly spreads false or misleading information;
• impersonates another person or misrepresents your connection with anyone;
• threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with other countries or public order, or encourages any offence;
• contains viruses or code meant to disrupt, damage or gain unauthorised access;
• is spam, or carries misleading titles, tags or artist names (for example, adding a famous artist's name to a song they're not on);
• otherwise breaks any law in force.

7. Credits, Tags and Profiles

• Credit honestly. When you credit someone (singer, composer, lyricist, producer and so on), they get a request to accept the credit. Until they do, the credit shows the name you typed.
• Anyone can remove a credit that names them. Don't credit or tag people just to get attention.
• Profiles for credited names. A name in a credit that isn't on MuSlate yet gets its own profile, so the credit has somewhere to point. Profiles may also be made from the public details of artists on music services (such as their name, photo and releases). These "managed" profiles stay until the artist claims them.
• Claims. You can claim a profile that is yours. Our team reviews every claim and may ask for proof. We may approve, partly approve or refuse a claim, merge duplicate profiles, and correct details that are wrong.

8. Importing Your Releases

You can bring in releases that are already out by pasting a Spotify or Apple Music link (when you sign up, or from the Creator Studio). Doing so, you confirm the releases are yours or that you are authorised to add them.

We fetch the publicly available details: titles, artwork, artists and credits, ISRC and UPC codes, label, release dates and links. The 30-second preview is provided by Apple Music and plays from there. MuSlate does not copy or host that audio.

Imported releases are shown as already released and stay subject to the original service's terms. MuSlate is not affiliated with or endorsed by Spotify, Apple or any other music service.

9. Distribution to Stores

Its own terms. Distribution, plans and marketing are ordered through MuSlate Artist Plus and governed by our Distribution and Marketing Terms. You accept them when you place an order, and again for each release when you submit it — we email you a PDF record of every release you submit. Where they and these Terms differ, the Distribution and Marketing Terms apply to Artist Plus. In short:

• How it works. When you place a distribution order and submit a release, we deliver it to digital stores and services, directly or through our distribution partners — for example Spotify, Apple Music, JioSaavn, YouTube Music, Amazon Music and Gaana.
• Your licence to us. For each release, you give MuSlate an exclusive worldwide licence to distribute it digitally, register it with systems such as YouTube Content ID, collect what the stores pay for it, and present and promote it. You keep the copyright. Don't distribute the same recordings through anyone else while they're with us — duplicate deliveries cause conflicts and takedowns.
• Pay once, live until you take it down. A release's distribution fee is paid once, and the release stays live until it is taken down, as the Distribution and Marketing Terms set out.
• Stores decide. Each store decides whether, when and how it carries a release, and may remove it. We aim to process releases within 24 to 48 working hours. Store timelines vary, and we can't guarantee placement, playlisting or a particular go-live time.
• Details lock once sent. After a release is submitted, its title, audio, artwork, release date, language, genre and store credits (such as singer, composer and lyricist) are locked. Changing them may need a takedown and a new delivery, and may not always be possible. Ask us in the release's conversation in the Creator Studio.
• Codes. UPC and ISRC codes we assign stay with the release. If you later move a release elsewhere, ask us for its codes.
• Content ID and claims. Never claim content you don't own. If a claim made for your release is disputed, we may release the claim, hold the earnings in question, or take the release down until it is resolved.
• Artificial streaming. Stores penalise fake plays. If a store or our own checks find artificial or fraudulent activity on a release, we may:
  • take the release down;
  • withhold the earnings from the affected period;
  • pass on any penalties or fees the store charges.
• Takedowns. You can ask us to take a release down at any time. Stores usually remove it within a few days to a few weeks. Fees already paid for a delivered release are not refunded.

10. Royalties and Payouts

• What we pay. You receive the royalty share set by your plan or privilege (for example, up to 90%). It applies to the net amount we actually receive from the stores for your releases, after the stores' own deductions and any taxes.
• Who gets paid. The owner of a distributed release receives all of its earnings. Paying collaborators is between you and them.
• Reports. Stores usually report two to three months after the plays happen. We add their reports to your Royalties page as we receive them, matched to your releases. If you think a statement is wrong, tell us within 12 months of it appearing.
• Your balance. Your balance is the royalties we owe you. It isn't a wallet or a deposit: it earns no interest and can't be spent on MuSlate, though with your agreement it can be set against an order.
• Payouts. When your balance reaches ₹1,000, you can request it from My Artist Plus → Distribution → Payouts, to a UPI ID or an Indian bank account. We pay a valid request usually within 7 working days, and in any case within 45 days, in Indian rupees, and email you a payment advice for each payout.
• Your payout details. Payout details must be correct and in your own name (or your business's, for a label or company). We aren't responsible for a payout sent to the details you gave us. We may ask you to confirm details, or pause a payout until they're confirmed.
• Taxes. We deduct tax at source (TDS) where the law requires it, against the PAN you give us; the payment advice shows it. You are responsible for your own taxes, including GST where it applies to you.
• Holds and corrections. We may hold a payout while we look into suspected fraud, a rights dispute or a legal claim. We may also recover overpayments or store corrections from your future earnings.

11. Plans, Paid Services and Refunds

• What you can buy. Artist Plus plans (single releases, release packs, yearly plans), privileges agreed with our team, and marketing services such as the Starter Kit, YouTube promotion, Instagram and Facebook campaigns, playlist pitching, and radio and press. Prices are shown on the Artist Plus page, at checkout, or in the order our team sends you, before GST, which is added at checkout.
• Paying. You pay online at checkout (UPI, card or net banking), or as our team arranges for an order they send you. An order starts once it is paid, and you get a GST tax invoice for every paid order. Release credits in a pack must be used within the validity shown to you (for example, 12 months for a release pack).
• Cancelling. You can cancel an order that isn't paid yet at any time; we may cancel one that stays unpaid.
• Refunds. Something our team hasn't started on can be refunded on request. Once a release has been sent to the stores or a campaign has started, its fee isn't refundable, except for any part we couldn't deliver. Refunds go back to how you paid (usually within 5 to 7 working days), or by bank transfer if you paid our team directly.
• Free rewards. Free releases, plans and higher royalty levels earned with your marketing or your royalties are checked by our team before they're given. They have no cash value, can't be transferred, and may be withdrawn if the payment that earned them is refunded.
• No guaranteed results. Marketing helps your music reach people. We can't promise a number of streams, followers or playlist placements. Influencers and curators are independent of MuSlate. We never use bots or fake streams.

12. Events, Contests, Courses and Enquiries

• Events and courses are posted by the people who run them. MuSlate isn't the organiser, doesn't sell tickets and isn't responsible for the event, course or room itself.
• Contests have their own rules, shown on the contest page, covering entries, voting, judging and prizes. Votes must be genuine. We may disqualify entries or votes that break the rules.
• Enquiries and bookings. When you enquire about an artist or a page, we pass it on and help connect you. Any deal you make is between you and them, and MuSlate is not a party to it.

13. Community and Conduct

Treat people with respect. Don't harass, threaten, bully, stalk or spam anyone, and don't share other people's personal information.

When you comment or act as a page, you speak for that page. We may remove comments and content that break these Terms. We may also limit what an account can do.

14. Emails and Messages

Service messages. We send these by email and SMS because the Service needs them: login codes, account and security notices, credit requests, release and distribution updates, and royalty and payout updates.

Updates and newsletters are sent only as your notification settings allow. You can turn them off in Settings → Notifications or with the unsubscribe link in any email.

15. Complaints and Grievance Officer

How to complain. Write to our Grievance Officer, or use the Contact form and choose "Reporting a person or content". This covers complaints about content, an account, or how we handled something. For copyright, use the notice form on our Copyright page.

Response times. We acknowledge complaints within 24 hours and resolve them within 15 days. Some complaints are acted on within 24 hours of receiving them:

• content that shows a person's private area, nudity or a sexual act;
• content that impersonates someone, including through morphed images.

Appeals. If you are not satisfied with our decision, you may appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days of our decision.

16. What We May Do

To protect people, the Service and the law, we may:

• remove or disable content;
• stop a release from being distributed;
• restrict features;
• suspend or close an account.

We do this when content or an account breaks these Terms or the law, when the law or a court requires it, or when it creates risk for others. Where we can, we tell you what we did and why, and you can ask us to review it by writing to the Grievance Officer.

We close the accounts of people who repeatedly infringe copyright. We may also change, add or remove features as the Service develops.

17. MuSlate's Rights

The MuSlate name, logos, design, software and the Service itself belong to us and our licensors. You may not use them without our written permission.

If you send us ideas or feedback, we may use them freely, with no obligation to you.

18. Other Services

MuSlate links to and works with services we don't control, and their own terms and privacy policies apply when you use them. Examples:

• music stores;
• Spotify and Apple Music;
• YouTube videos played on our pages;
• Google and Facebook sign-in.

We are not responsible for those services.

19. Disclaimers

We work hard to keep MuSlate running well, but the Service is provided "as is" and "as available". We don't promise that it will always be available, error-free or secure, or that any content is accurate.

Content posted by users is their responsibility, not ours, and we don't endorse it. We don't guarantee any number of plays, followers or earnings.

20. Limitation of Liability

To the fullest extent the law allows, MuSlate is not liable for:

• indirect, incidental, special or consequential losses;
• loss of profits, income, data or goodwill.

Our total liability for all claims relating to the Service is limited to the greater of:

• the amount you paid us in the 12 months before the claim; or
• ₹5,000.

Nothing in these Terms limits liability that the law does not allow us to limit.

21. Indemnity

You agree to compensate and defend MuSlate, our directors, employees and partners against claims, losses and costs (including reasonable legal fees) that arise from:

• your content;
• your use of the Service;
• your breach of these Terms;
• your violation of anyone's rights.

22. Ending Your Account

You can deactivate or delete your account in Settings → Account.

• Deactivating hides your profiles until you log in again.
• Deleting erases your personal data after 30 days. Logging in during that time cancels the deletion.
• Accounts with distributed releases or royalties need our team first, so we can take the releases down and settle your balance. Write to us before you delete.

Some terms continue after an account ends: licences for releases still being removed from stores, amounts owed, and sections 17 to 21 and 24.

23. Changes to These Terms

We may update these Terms as the Service and the law change, and we will post the new version here with its date. For important changes, we tell you by email or on MuSlate at least 15 days before they apply, unless a change is needed sooner for legal or safety reasons.

If you keep using MuSlate after a change applies, you accept the new Terms. If you don't agree, you can stop using MuSlate and delete your account.

24. Governing Law and Disputes

These Terms are governed by the laws of India. If you have a dispute with us, please write to us first so we can try to resolve it. Most issues are sorted out within 30 days.

If we can't resolve it, the courts at New Delhi have exclusive jurisdiction. This doesn't take away any rights you have under the Consumer Protection Act, 2019.

25. General

• These Terms, with the policies they mention, are the whole agreement between you and MuSlate about the Service.
• If any part is found unenforceable, the rest still applies.
• If we don't enforce a part straight away, we haven't given up the right to.
• We may transfer these Terms as part of a merger, acquisition or sale of assets. You may not transfer them without our consent.
• We are not responsible for delays caused by events beyond our reasonable control.
• We send notices to the email or phone number on your account. Send notices to us at legal@muslate.com or to our office address.
• If these Terms are translated, the English version applies.

26. Contact Us

MuSlate Online Services OPC Pvt. Ltd., D-18 B, Third Floor, Central Market, Lajpat Nagar II, New Delhi 110024, India.

General questions: contact@muslate.com. Legal and copyright: legal@muslate.com.

You can also use our Contact form.