Privacy Policy

Last updated: 26 October 2026

1. Who We Are

MuSlate is run by MuSlate Online Services OPC Pvt. Ltd. ("MuSlate", "we", "us"), D-18 B, Third Floor, Central Market, Lajpat Nagar II, New Delhi 110024, India. We decide how and why your personal data is processed. Under India's Digital Personal Data Protection Act, 2023 we are the "Data Fiduciary".

This policy covers the following, together the "Service":

• muslate.com and our apps;
• the Creator Studio, distribution and Artist Plus;
• our emails and messages.

It explains what we collect, why, who we share it with, and the choices and rights you have. It forms part of our Terms of Service.

2. What We Collect

What you give us

• Account: username, display name, email address, phone number and password (stored only as a secure hash), and whether you're a listener or a professional.
• Profile: what you choose to add. This can include your photo, cover, bio, city, languages and genres, skills and roles, experience, links to your other profiles, and the pages you create or belong to.
• Your music and posts:
  • audio, artwork, lyrics and video links;
  • release details and credits, including the names and roles of people you credit;
  • playlists, compilations, events, courses and comments.
• Distribution and payments:
  • your legal name and label;
  • contact details of credited people, if you add them;
  • payout details (UPI ID, or bank account name, number and IFSC);
  • PAN and tax details when needed;
  • orders, invoices and your conversations with our team, including any files you attach.
• Messages to us: enquiries about artists, pages or our services (name, email, mobile number), and the contact, feedback and copyright forms.
• Job applications: your name, contact details, the link to your CV or profile and what you tell us about yourself.

What we collect as you use MuSlate

• Activity:
  • songs you play, and for how long;
  • likes, slates, follows, searches;
  • pages you visit and buttons you use.
  If you listen without an account, this is kept under a temporary visitor ID. It moves to your account if you sign up or log in.
• Device and log data: IP address, browser and device type, operating system, the page that referred you, and the dates and times of your requests.
• Approximate location: when you play a song, we work out your country, region and city from your IP address on our own servers. We store that place with the play, not the IP address.
• Cookies and local storage: see section 7.

What we get from others

• Google or Facebook, if you sign in with them: your name, email address, profile photo and account ID, with your permission.
• Music services such as Spotify and Apple Music: public details of artists and releases (names, photos, artwork, credits, codes, links and 30-second previews). We use these when you import your releases and to create profiles for credited artists.
• Other people on MuSlate: for example, when someone credits you on a song, adds you as a member of a page, or sends you an enquiry.
• Stores and distribution partners: plays, sales and royalty reports for distributed releases, and content identification claims.
• Our email and SMS providers: whether a message was delivered, bounced or marked as spam.

3. How We Use It

• To run the Service:
  • accounts, login and one-time codes;
  • playing music, your library, playlists and slates;
  • profiles, pages, events, search and notifications.
• To personalise it: home page shelves, recommendations and your feed, based on your languages, genres, the artists you follow and what you play.
• For creators:
  • publishing, credit requests and profile claims;
  • analytics, which show plays, listener counts and places, never who the listeners are;
  • distribution, royalties, payouts and invoices.
• To talk to you: service messages by email and SMS. Updates and newsletters only as your notification settings allow.
• To keep MuSlate safe:
  • preventing fraud, spam, fake accounts and artificial streaming;
  • enforcing our Terms;
  • handling complaints and copyright notices.
• To improve MuSlate: understanding how features are used (mostly in aggregate) and fixing problems.
• To meet legal duties: tax and accounting records, lawful requests from authorities, and our duties as an intermediary.

Legal grounds. We process your data:

• with your consent, given when you create an account or choose a feature;
• to provide a service you asked for;
• where the law allows it without consent, such as meeting a legal obligation, responding to emergencies, or protecting against fraud.

You can withdraw your consent at any time (section 9). This doesn't affect processing that happened before.

What we don't do. We don't sell your personal data. We don't show third-party advertising or use your data for advertising profiles. We don't make decisions with legal effects about you by automated means alone.

4. What Others Can See

• Public:
  • your profile: name, username, photo, cover, bio, city, roles, links, experience and pages;
  • who you follow and who follows you;
  • your public releases, playlists and compilations;
  • events you post and your comments;
  • credits that name you.
• Only you:
  • your likes (thumbs up and down);
  • your listening history and downloads;
  • private playlists;
  • your slate, unless you make it public in My Slate.
• Limited:
  • releases set to "Anyone with the link" or "Private" (only the people they name can open them);
  • counts shown without names, such as "slated by 14 listeners".
• Enquiries: when you send an enquiry, our team sees your name and contact details and may share them with the artist or page you enquired about, to connect you.

5. Who We Share It With

• Service providers who process data for us, under contract and only on our instructions. They include:
  • Amazon Web Services: hosting, storage, and email and SMS delivery, on servers in India;
  • Google: sign-in and our team's email;
  • Meta: Facebook sign-in.
• Stores and distribution partners, when you distribute a release. They receive:
  • the audio, artwork and release details;
  • the artist and credit names and roles;
  • the label;
  • artist profile IDs and contact details where a store needs them.
  Each store then handles that data under its own privacy policy.
• Marketing partners, when you buy a campaign: the release details and links they need, such as for influencers or playlist curators.
• Authorities. We share data with government agencies, courts and law enforcement when the law requires it, for example under the Information Technology Act, 2000 and CERT-In directions. We also share it to protect the rights, safety and property of our users, the public or MuSlate.
• A new owner, if MuSlate is merged, acquired or sells its assets. This policy would continue to protect your data.
• Anyone else, only with your consent.

6. Where Your Data Is Stored

Our servers are in India. Some of our providers, the stores and the music services are based outside India and may process data abroad, for example when you sign in with Google or distribute to a global store.

We transfer data outside India only as Indian law permits, and never to a country the Government of India has restricted.

7. Cookies and Local Storage

• Essential: a secure session cookie that keeps you logged in, and protections against misuse. MuSlate doesn't work without these.
• Preferences: stored in your browser. This includes volume, your play queue, recent searches, the menu you left open, and, for visitors, a temporary visitor ID.
• Third parties:
  • YouTube videos on song and profile pages use YouTube's privacy-enhanced mode, and YouTube may set cookies when a video plays;
  • Google and Facebook sign-in load their own scripts only when you choose them.

We don't use advertising or cross-site tracking cookies. You can clear or block cookies in your browser, but you won't be able to stay logged in.

8. How Long We Keep It

• Your account and content: while your account is open.
• Deactivated accounts: kept, hidden, until you log in again or delete the account.
• Deleted accounts: 30 days after you ask, we erase your personal data. This includes your email, phone, names, password, preferences, follows, likes, notifications and sessions. We also take your songs down and show your profile as "Deleted user". Play counts are kept without anything that identifies you.
• Detailed activity logs: kept for 90 to 180 days. After that, only daily totals remain, with nothing that identifies you.
• Security logs: kept for 180 days, as CERT-In requires.
• Distribution, royalty, payout and invoice records: kept for 8 years, as Indian tax and company law requires, even if you delete your account.
• Enquiries, contact messages and copyright notices: kept for up to 3 years, or longer if a dispute needs them.
• Job applications: kept for up to 12 months, so we can get back to you if a suitable role opens. Ask us to delete yours earlier at any time.
• Backups: overwritten within about 35 days.

9. Your Rights and Choices

You have the right to:

• Access: a summary of the personal data we hold about you and how we use it, and who we've shared it with.
• Correct and update it. Most of it you can edit yourself in Settings and in the Creator Studio.
• Erase it, by deleting your account in Settings → Account, or by asking us. We may keep what the law requires (section 8).
• Withdraw consent and control messages: Settings → Notifications, or the unsubscribe link in any email.
• Nominate someone to exercise these rights for you if you die or become unable to.
• Complain to our Grievance Officer (section 14). If you're not satisfied with our response, you can complain to the Data Protection Board of India.

To use a right that isn't in Settings, write to legal@muslate.com from the email on your account. We may need to confirm it's you. We reply as soon as we can, and within the time the law sets.

If you live outside India, you may have similar rights under your local law, and we'll honour them in the same way.

10. Children

MuSlate is not for children under 13. If you're under 18, you need the consent of a parent or legal guardian to use MuSlate.

We don't use the data of anyone under 18 for targeted advertising or behavioural monitoring. If we learn that we hold data about a child without the consent we need, we delete it.

Parents and guardians can write to us at legal@muslate.com.

11. How We Protect It

We protect your data with:

• encryption in transit (HTTPS);
• passwords stored as one-way hashes;
• expiring, rate-limited one-time codes;
• access only for team members who need it, with a second check on admin sign-in;
• regular backups.

No system is perfectly secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.

12. Links to Other Sites

MuSlate links to stores, music services, social networks and websites we don't control. Their own privacy policies apply when you visit them.

13. Changes to This Policy

When we change this policy, we post the new version here with its date. If a change matters, we tell you by email or on MuSlate before it applies.

14. Contact and Grievance Officer

For questions, requests or complaints about your personal data, contact our Grievance Officer. We acknowledge complaints within 24 hours and aim to resolve them within 15 days.

For anything else, write to contact@muslate.com or use our Contact form.